Privacy Policy
Last updated June 2026
Sara Judd Naturopathy is committed to protecting your privacy and handling personal and health information responsibly in accordance with applicable Australian privacy laws and professional obligations.
This Privacy Policy explains how Sara Judd Naturopathy collects, uses, stores, discloses, and manages personal information.
About Sara Judd Naturopathy
Sara Judd Naturopathy provides naturopathic healthcare services, including in person and telehealth consultations, health assessments, treatment planning, referrals, pathology and functional testing coordination, dispensary services, and ongoing patient support.
Contact Details
Sara Judd Naturopathy
Email: info@sarajuddnaturopathy.com
Phone: 0493 328 773
Website: www.sarajuddnaturopathy.com
What Information We Collect
Sara Judd Naturopathy may collect personal information including:
• Name
• Date of birth
• Postal address
• Email address
• Phone number
• Emergency contact details
• Health history
• Medical conditions and diagnoses
• Medications and supplements
• Pathology and functional testing results
• Consultation notes
• Treatment plans and recommendations
• Appointment and booking information
• Payment and billing information
• Information provided through intake forms, questionnaires, emails, phone calls, telehealth consultations, and website enquiries
Some of the information collected by Sara Judd Naturopathy constitutes sensitive information, including health information. Sensitive information will only be collected where reasonably necessary for the provision of healthcare services or as otherwise permitted by law.
How Information Is Collected
Personal information may be collected directly from you through:
• New patient intake forms
• Consultation appointments
• Telehealth appointments
• Website contact forms
• Emails and electronic communications
• Telephone conversations
• Online bookings
• Pathology and functional testing requests
• Information provided by healthcare practitioners, family members, carers, or other authorised persons where appropriate
Why We Collect Information
Personal information is collected for purposes including:
• Providing naturopathic healthcare services
• Assessing your health concerns and goals
• Developing treatment plans and recommendations
• Maintaining accurate clinical records
• Communicating with you regarding appointments and healthcare services
• Coordinating pathology, functional testing, and referrals
• Processing payments and managing accounts
• Meeting legal, professional, insurance, and regulatory obligations
• Improving practice administration and patient care
Storage and Security of Information
Sara Judd Naturopathy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically through secure practice management systems, cloud based service providers, email systems, payment processing platforms, and website management systems used in the operation of the practice.
Reasonable safeguards are used to protect personal information and access is restricted to authorised persons where appropriate.
Payment information may be processed through third party payment providers. Sara Judd Naturopathy does not store full credit card details.
Sara Judd Naturopathy takes reasonable steps to maintain the accuracy, completeness, and currency of personal information.
Disclosure of Information
Personal information may be disclosed where necessary to:
• Pathology and functional testing providers
• Referring healthcare practitioners
• Other healthcare professionals involved in your care
• Payment processing providers
• Practice administration and technology service providers
• Regulatory authorities where required by law
• Professional advisers, insurers, or legal representatives where required
Personal information may also be disclosed without consent where required or authorised by law, or where necessary to lessen or prevent a serious threat to an individual's life, health, or safety.
Personal information will not be sold or disclosed for unrelated marketing purposes.
Overseas Disclosure
Sara Judd Naturopathy uses reputable third party service providers to assist with practice management, communications, payment processing, website hosting, transcription, clinical administration, and patient record management.
These providers may include Halaxy, Google Workspace, Heidi, Square, Stripe, Squarespace, pathology providers, testing providers, and other healthcare related service providers used in the operation of the practice.
Some of these providers may store or process information outside Australia. These providers may utilise cloud infrastructure located in Australia, the United States, and other jurisdictions. Where this occurs, reasonable steps are taken to ensure personal information is handled securely and in accordance with applicable privacy obligations.
Website Analytics and Cookies
This website may collect limited technical information such as browser type, device information, IP address, pages visited, referral sources, and website usage statistics to assist with website administration and improvement.
Squarespace and other service providers may use cookies or similar technologies to support website functionality and analytics. You can manage cookie preferences through your browser settings.
Marketing Communications
Sara Judd Naturopathy may occasionally send practice updates, newsletters, educational information, or other communications where consent has been provided.
You may opt out of receiving these communications at any time by contacting the practice or using the unsubscribe option provided in the communication.
Access and Correction Requests
You may request access to personal information held by Sara Judd Naturopathy and may request correction of information that is inaccurate, incomplete, or out of date.
Requests should be made in writing using the contact details provided above.
Access may be subject to certain legal or professional restrictions where permitted by law.
Privacy Complaints
If you believe your personal information has been mishandled or your privacy has been breached, please contact Sara Judd Naturopathy in writing.
All reasonable efforts will be made to investigate and respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with the outcome of a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
Retention, Destruction and De Identification of Information
Clinical records and personal information are retained for the period required by applicable laws, professional standards, and insurance obligations.
Where required, health records may be retained for a minimum period following the last consultation or until a patient reaches the age required by applicable record keeping legislation.
When personal information is no longer required and there is no legal requirement to retain it, reasonable steps will be taken to securely destroy or de identify the information.
Electronic records will be securely deleted where practicable and paper records securely destroyed. Where destruction is not appropriate, information may be permanently de identified.
Changes to This Privacy Policy
Sara Judd Naturopathy may update this Privacy Policy from time to time. Any changes will be published on this website and will take effect from the date of publication.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Sara Judd Naturopathy
Email: info@sarajuddnaturopathy.com
Phone: 0493 328 773
Website: www.sarajuddnaturopathy.com